Ironside Trophies, 10c Enterprise Crescent, Ballinderry Road, Lisburn, BT28 2BP

E-mail: info@ironsidetrophies.co.uk |  Telephone: (028) 9267 8427

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Common purchase queries answered

Frequently Asked Questions

Immediately after you place your order, and payment has been confirmed, we will send you an email confirming receipt of your order.

You are given the option to upload your logo when placing order or you can leave the comment ‘Emailed’ in this box and email through your logo instead.
In the unlikely event that there is a problem with your order, please contact us immediately. We will do everything possible to correct the situation and ensure your satisfaction.
Only items that are defective or sent in error can be returned. In this situation you will be offered a replacement or a credit note, written permission must be obtained in advance.
Yes, we have no hidden charges, what you see is what you pay.
Orders may only be cancelled within 24 hours of placing as we may have already secured supplies to fulfill your order. Orders that have had engraving started may not be cancelled.

We deliver to Northern Ireland, Ireland and Rest of the United Kingdom (excluding Highlands and Islands).

Providing we have not already started your engraving, this can be changed.
While we are not responsible for delays or damage caused by the carrier, your satisfaction is our primary concern. If you have any problems, please contact us; we will do everything possible to correct the situation.

Our goal is to have your order processed and shipped as soon as possible. On checkout you will be able to input your event date and we will use this as a guide for completion. As a general rule, unless otherwise specified, this is up to 7 working days. If your order includes a logo this will be up to 7 working days from artwork approval.  If your order is urgent, please contact us. Larger or more complex orders may take longer. Bespoke Orders are not included in this time frame, please contact us. This timescale does not include Public/Bank Holidays and annual closures over Christmas/New Year, Easter and Summer Holidays 

When selecting a trophy you will see a box to enter your required text. If you prefer you can enter ‘emailed’ in this box and email your engraving instructions through. This would also apply to multiple awards with different engraving. info@ironsidetrophies.com

We accept most debit/credit Card payments, Bank Transfer.

This depends on the product picked. If we find there is insufficient space for your required text, we will contact you to discuss.

We accept all credit and debit cards displaying the Visa, MasterCard, Maestro logo. To pay using one of these cards simply click the ‘Check Out Securely’ button in the Shopping Basket.

If you are a purchasing on behalf of a company, club or similar organisation then we allow payment by Bank Transfer. IMPORTANT: Please use your order reference number when paying by BACS.

We offer credit account facilities to all public sector organisations including schools, colleges, universities, local authorities, emergency services, NHS trusts and the Ministry Of Defence. When ordering online for the first time, simply register as a public sector organisation and select Cheque/BACS as your payment method. You can register by completing the Public Sector Order form below, scan it, then email this to info@ironsidetrophies.com
From time to time we may offer voucher codes. If you are in possession of a valid code then please enter this into the voucher code box during the checkout process to obtain the appropriate discount. All our online transactions are processed securely using Sage Pay or PayPal, both industry leaders in secure internet transactions.
When your order has been completed and despatched, we will send you an email.
Just give us a call and we can take your payment details over the phone or see our other payment options
Please email us on info@ironsidetrophies.com, call us on 028 92678427, text us on 07871 614887, or message us through Facebook
Free Shipping

On orders above £99 (NI only) & above £125 Ireland & Rest of UK

Free Engraving Available

First 15 characters are FREE

Excellent Customer Service

Any Queries? We are happy to help

Free On Site

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